Frequently Asked Questions

The process of purchasing hearing aids may seem daunting to you.

Friends will be anxious to share their own stories and offer advice.

Remember to keep an open mind as each person experiences hearing loss differently.

An audiologist is a professional who diagnoses, treats and manages individuals with hearing loss. The audiologists at Sound Choice have obtained doctoral degrees in Audiology from accredited graduate programs. Our academic and clinical training has prepared us in the areas of prevention, identification, assessment and non-medical treatment for hearing disorders in patients of all ages. By virtue of our education and licensure, audiologists are the most qualified professionals to perform hearing tests, refer patients for medical treatment and provide hearing rehabilitation services. Because of our independent status and our ability to work with various manufacturers, we are able to recommend and fit the absolute best products for our patients. Sound Choice is a medical-based private practice. Our patients also have access to state-of-the-art medical care through North Shore Ear, Nose & Throat Associates, on site.

First, you will need to have a comprehensive audiologic evaluation. If you have had a hearing test at another center, the results should be dated within the last year. A hearing aid fitting should be based on up-to-date and accurate information. Second, you should schedule an appointment for a Hearing Aid Evaluation. At this appointment, your audiologist will talk to you about your listening needs and help to determine which hearing aids are suitable for you. The audiologist may take impressions/casts of your ears (depending on the type of instrument selected. This appointment is generally one hour long. Please feel free to bring a family member or friend to this appointment. Third, approximately two weeks later you will come in for your Hearing Aid Fitting. Your audiologist will program your hearing instruments, and show you how to use and care for them. This appointment is also approximately one hour long. Please feel free to bring a family member or friend to this appointment. Generally, a follow-up appointment is scheduled for one or two weeks after this appointment.

Hearing aids are distinguished by their circuitry or technology. The technology is what determines the price. All of the hearing aids that we work with at Sound Choice are digital and allow for programming and adjusting via computer. Several factors determine which hearing aids are appropriate for you, including degree and configuration of the hearing loss, listening needs and cosmetic concern. Your audiologist will work with you to find the best technology suited to your individual needs. In the instance that hearing aids alone cannot address all of your needs, your audiologist may recommend additional or assistive devices to improve your listening experience.

Cleaning and Maintaining Your Devices

Bluetooth Help

If you are having trouble with your Hearing Aid app, trouble with Bluetooth Connection or questions about how to connect to other devices (such as a TV adapter), you can call the manufacturer directly.

Oticon Consumer HelpLine (855) 400-9766 
Phonak Consumer Line (800) 679-4871